Possible deceptive business practices

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On 09/22/2016, I took my (used, purchased off of a friend's mother) Samsung Android S6 to the Sugarhouse Bad Apple to get the batter replaced on the assumption that the battery had been worn down by the previous owner through improper charging methods (not allowing it to fully, or near fully, deplete before charge it & not allowing it to fully charge while charging).  The same friend that helped me to acquire the phone told me about this location as I was searching for a place online to get it replaced, later calling him after searching for hours, asking if he knew a place I could take it.  I called Bad Apple over my home phone to determine that it would cost $45 to get it replaced, which I thought was a good deal given it was the same price to send it to Samsung, plus shipping & having to wait for it to get repaired.

On the first visit, I got the battery replaced without problems...or so I thought.  I called them back the following day when I didn't notice any significant battery life extension, so I was under the impression that it was never changed.  The other things I noticed was there was a LOT of apps opened on the phone when I came back to pick it up (I made the mistake of not keeping track of those apps that were opened while they had it, although I'm wishing now I had), making me wonder if they were prying through my personal information...  Other problems were as follows:

Close to a month later I took the phone back to them to get the battery replaced again as it was under warranty, they stated they wanted to do diagnostics on the phone, seeing as (according to them), the battery had already been replaced once.  I asked them how long that would take, they said about 2 hours.  I said I didn't have time to have that done, but did purchase a Darwin battery charger while I was there.  One thing I noticed about this charger was there was literally no documentation in the box, I spent some time online trying to find a manual or at least something that would explain how to use it & came up with squat...  It was only later I figured out how to use it through trial & error.

The third visit I took it in to them again & explained that the batter was charging very slowly (fastcharging only to 52% in about 36 hours).  They plugged it in (using my own charger, which I took with me, wondering if the charger was at fault) & it was charging without problems (up to about 76%).  I only later found out that the reason for the slow charging was the apps I had running on it while it was charging (Pokemon GO being a HUGE battery drain, even while charging).  They agreed to change the battery again (more on the reason for that later in this review), I stuck around to watch & make sure it was actually done.

I watched them pull the phone apart & take the battery out of it, grabbing a battery from a bin in the back & bringing it over to the phone; I unfortunately did not keep track of what battery they put into the phone.  When I got it back home, I noticed that the battery life had not increased, it had actually decreased.  There are several possibilities for this, but before I start digging into those, I'm going to put out a few oddities on this visit that backs up those possibilities:

As stated before, the battery life did not increase, but decreased, estimated at perhaps a little more than half of the life it had (maybe 60%).  The are a couple possibilities regarding how this happened:

It is possible this could have been done accidentally or on purpose in response to the review against Namco/Bandai seeing as it mentioned their company & supposedly brought bad publicity.  I can only assume it would have been accidental if the same battery had been put back into the phone after it was taken out, but I don't see how they could accidentally put in a bad battery (unless they justs didn't know it was bad when they grabbed it, the dents on the battery would lead me to believe it's one that was meant to be trashed).

In any case I have a way I can determine whether the battery was actually changed or not, but I'll have to take it to another repair shop & tell them I want the model number of the battery that is currently in the phone before they replace it.  Using the model number, I can look up the manufacture dates online to determine whether it's an old battery or a new one.  I probably won't be doing this until the battery is not allowing more than a half-hour of charge on it, but if I ever replace the phone (meaning I can rip this one open myself) or get that information when replacing the battery, I'll update this review with those results.

My suggestion when it comes to doing business with this company would be to only take it in for repairs that you can visually confirm after it's completed.  A broken screen would be a no-brainer, but don't take it in for something that isn't completely broken that you can't verify as such after it should be repaired.  If your battery is literally not keeping a charge at all (meaning it appears to be charging, but goes dead as soon as you unplug it), this would be a good reason to take your phone in to get the battery replaced (although it could very well be something else as well).

Currently my phone is mainly used for security apps (and a few games) over my wifi, but I was intending on switching my phone from Comcast to a mobile provider (I've already discussed the possible switch with T-Mobile) because Comcast/Xfinity has just gotten too damn expensive to continue going through them (even at the promotional price; currently I'm locked in a 2-year contract, but intend on switching at least my phone once it's over), but with the way the battery is now, I don't believe I'll be able to do this with a mobile provider unless I get a new phone (or at least a new battery).


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