Possible deceptive business practices
On 09/22/2016, I took my (used, purchased off of a friend's mother) Samsung Android S6 to the Sugarhouse Bad Apple to get the batter replaced on the assumption that the battery had been worn down by the previous owner through improper charging methods (not allowing it to fully, or near fully, deplete before charge it & not allowing it to fully charge while charging). The same friend that helped me to acquire the phone told me about this location as I was searching for a place online to get it replaced, later calling him after searching for hours, asking if he knew a place I could take it. I called Bad Apple over my home phone to determine that it would cost $45 to get it replaced, which I thought was a good deal given it was the same price to send it to Samsung, plus shipping & having to wait for it to get repaired.
On the first visit, I got the battery replaced without problems...or so I thought. I called them back the following day when I didn't notice any significant battery life extension, so I was under the impression that it was never changed. The other things I noticed was there was a LOT of apps opened on the phone when I came back to pick it up (I made the mistake of not keeping track of those apps that were opened while they had it, although I'm wishing now I had), making me wonder if they were prying through my personal information... Other problems were as follows:
There was a TON of different tabs that had been accessed in Firefox & apps that had been recently opened when I got the phone back. I didn't get a chance to go through all of them to find out what they had accessed, as I found that a master password had been set on Firefox, not allowing me to access my saved passwords, so I ended up having to uninstall the app & reinstall it to regain access (luckily I don't do too much web browsing on the phone, I prefer to do it on the computer).
Two-step logins ended up getting disabled on both of my Google accounts, where I ended up changing both passwords & re-enabling that protection when I realized it had happened.
My YouTube account got a 3-month strike on it for copyright infringement directly after I contacted them back about the battery not seeming to have a noticeable life increase, related to streaming that I hadn't done on the channel, so it was expected that Bad Apple stole the stream key & used it to stream to my channel causing a strike on my account. It was later determined that the strike was retaliation from Namco/Bandai in response to my (mostly negative) review of the PS3 version of Dragon Ball XenoVerse (which has been an ongoing issue since a couple months back), so it doesn't appear the strike was caused by any action by Bad Apple...as far as I'm aware...
Close to a month later I took the phone back to them to get the battery replaced again as it was under warranty, they stated they wanted to do diagnostics on the phone, seeing as (according to them), the battery had already been replaced once. I asked them how long that would take, they said about 2 hours. I said I didn't have time to have that done, but did purchase a Darwin battery charger while I was there. One thing I noticed about this charger was there was literally no documentation in the box, I spent some time online trying to find a manual or at least something that would explain how to use it & came up with squat... It was only later I figured out how to use it through trial & error.
The third visit I took it in to them again & explained that the batter was charging very slowly (fastcharging only to 52% in about 36 hours). They plugged it in (using my own charger, which I took with me, wondering if the charger was at fault) & it was charging without problems (up to about 76%). I only later found out that the reason for the slow charging was the apps I had running on it while it was charging (Pokemon GO being a HUGE battery drain, even while charging). They agreed to change the battery again (more on the reason for that later in this review), I stuck around to watch & make sure it was actually done.
I watched them pull the phone apart & take the battery out of it, grabbing a battery from a bin in the back & bringing it over to the phone; I unfortunately did not keep track of what battery they put into the phone. When I got it back home, I noticed that the battery life had not increased, it had actually decreased. There are several possibilities for this, but before I start digging into those, I'm going to put out a few oddities on this visit that backs up those possibilities:
They mentioned when I walked back in that they had found a review I had done about them regarding the situation with my YouTube channel. I explained that that was just speculation at that time as I was still trying to figure out how it happened, later figuring out it was Namco/Bandai continuing their attacks on my channel from 2 month prior to this one (on an inactive stream no doubt). Their statement was, "That's why were going to change your battery, because we're scared of you." Honestly, I could only laugh at that remark, because people have no reason to be scared of me unless they're trying to screw me over, however the comment itself raised the question as to whether I was correct that it hasn't been replaced on the first visit.
When they had finished putting the phone back together & turned it back on, they stated, "Your battery is still at 76%, so...". I didn't let them finish that sentence, cut them off & stated, "How can the phone still be at 76% if you changed it? You did change it, right?" They stated it was just a coincidence. I was skeptical, but had little choice but to accept it at the time, I figured I'd find out the truth later on anyways.
As stated before, the battery life did not increase, but decreased, estimated at perhaps a little more than half of the life it had (maybe 60%). Furthermore I've noticed that when I plug in the phone to charge it & am still attempting to use it, the battery will literally keep falling if the screen is on (even when fast charging with the original charger & cable). The are a couple possibilities regarding how this happened:
The battery really wasn't replaced, only the old one put back in & the fact that it only charged to about 52% (over around 36 hours) before I unplugged it & got it ready to take over there was the cause for the loss of battery life.
The battery was replaced, but with a bad battery (possibly one that was meant to be thrown away, as I noticed some dents in the battery when they pulled it out of the bin).
It is possible this could have been done accidentally or on purpose in response to the review against Namco/Bandai seeing as it mentioned their company & supposedly brought bad publicity. I can only assume it would have been accidental if the same battery had been put back into the phone after it was taken out, but I don't see how they could accidentally put in a bad battery (unless they justs didn't know it was bad when they grabbed it, the dents on the battery would lead me to believe it's one that was meant to be trashed).
In any case I have a way I can determine whether the battery was actually changed or not, but I'll have to take it to another repair shop & tell them I want the model number of the battery that is currently in the phone before they replace it. Using the model number, I can look up the manufacture dates online to determine whether it's an old battery or a new one. I probably won't be doing this until the battery is not allowing more than a half-hour of charge on it, but if I ever replace the phone (meaning I can rip this one open myself) or get that information when replacing the battery, I'll update this review with those results.
My suggestion when it comes to doing business with this company would be to only take it in for repairs that you can visually confirm after it's completed. A broken screen would be a no-brainer, but don't take it in for something that isn't completely broken that you can't verify as such after it should be repaired. If your battery is literally not keeping a charge at all (meaning it appears to be charging, but goes dead as soon as you unplug it), this would be a good reason to take your phone in to get the battery replaced (although it could very well be something else as well).
Currently my phone is mainly used for security apps (and a few games) over my wifi, but I was intending on switching my phone from Comcast to a mobile provider (I've already discussed the possible switch with T-Mobile) because Comcast/Xfinity has just gotten too damn expensive to continue going through them (even at the promotional price; currently I'm locked in a 2-year contract, but intend on switching at least my phone once it's over), but with the way the battery is now, I don't believe I'll be able to do this with a mobile provider unless I get a new phone (or at least a new battery).